Priority Mortgage Places Second Place Nationally in the Small Mortgage Company Category for Customer Satisfaction

Customer Satisfaction

At Priority Mortgage, we credit our highly skilled and dedicated team for our reputation in the real estate and financial communities. Founded in 1984, our values have always been heavily tied to serving our local community as a small business. We take pride in this mentality and put customer service at the forefront of the work we do. Few mortgage lenders provide this type of ongoing, personalized service.

We are proud to announce that after a two-year hiatus, has brought back their Top Performers. Priority Mortgage has ranked second place nationally in the Small Mortgage Company Category for Customer Service is the industry’s leading provider of experience management software. Competition was fierce with millions of customer reviews on nearly 40,000 individual loan officers from more than 350 companies—the largest customer satisfaction index in the mortgage industry.

The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the platform by verified customers. To ensure integrity, the SocialSurvey experience management platform is connected directly to each company’s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, it is not possible for lenders or loan originators to choose who receives a survey. SocialSurvey used a proprietary algorithm and weighting to arrive at the final results. Additional resources can be found on the Top Mortgage Companies webpage.

Contact our team today if you’d like to explore refinancing your existing mortgage or would like to be pre-approved for a new home. We look forward to serving you.