Priority Mortgage Ties for First Place Nationally in the Small Mortgage Company Category for Customer Satisfaction

Customer Satisfaction

#1 Central Ohio Mortgage Lender Based on Customer Satisfaction

We take customer service and satisfaction seriously! 

 

Priority Mortgage has tied for first place nationally for small mortgage companies based on customer satisfaction. SocialSurvey, a leading provider of experience management software, announced America’s top mortgage companies for customer satisfaction in 2019. Competition was fierce with more than one million reviews of 30,000 individual loan officers from over 200 companies being scored, by far the largest data set in the mortgage industry. 

 

The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the SocialSurvey platform by verified customers. To ensure integrity, the SocialSurvey experience management platform is connected directly to each company’s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, it is not possible for lenders or loan originators to choose who receives a survey. SocialSurvey used a proprietary algorithm and weighting to arrive at the final results. 

 

For fairness, mortgage companies were grouped by the number of individuals registered for the SocialSurvey experience management platform. Award winners are broken out into four categories based on number of loan originators: Jumbo (400+), Large (199 – 399), Medium (80 – 199) and small (less than 80). 

 

Additional resources can be found at: https://www.socialsurvey.com/2019-top-performer/. These include a 2019 Top Performers and Best Practices Guide for download and listings for 91 of the nation’s top mortgage companies and top 250 loan officers for customer satisfaction in 2019 as scored by SocialSurvey. 

 

WANT TO BE APART OF OUR WINNING TEAM?

We are currently looking for dynamic, talented individuals to join our team.  We offer our staff the opportunity to work collaboratively in creating solutions for our clients, in a fast-paced environment with a strong support system to ensure your success. If you or someone you know is interested in joining our unique team, check out our Careers Page.